Guide to Producing and Sourcing Quality Health Information

This Guide is to help Victorian health services produce or source quality health information for people who use their services. The Guide supports the Effective Communication domain in the new Partnering in Healthcare Framework developed by Safer Care Victoria.

The Guide has four Guidelines:

-Governance
-Partnering with consumers
-Supporting health literacy
-Sharing resources

The importance of each Guideline is explained. This is followed with a list of key tasks that contain advice and comprehensive supporting information. Throughout there are links to resources that provide more detail and which aid implementation. You can use this Guide to implement one or more of the Guidelines in any part (or all) of your health service or use it as a review tool to compare your policies and practice against the Guidelines.

The Guidelines are paired with a Self-evaluation Toolkit that are workbooks containing reflective questions and an activities checklist. Both these tools provide practical questions to aid implementation of the Guidelines or to review your achievements. Additionally, in the Toolkit, each Guideline has been mapped against the National Safety and Quality Health Service Standards.

The Guide also includes an Appendix with links to resources about interpersonal communication for health professionals. While outside the scope of these Guidelines, interpersonal communication is so inextricably linked to health information that we thought it was important to include some relevant resources.

The Guide covers health information presented in a variety of formats – print, digital, video and audio – and can be used by consumers, carers, clinicians and health administrators working to improve the quality of health information in their service.